Service client
FAQ
Frequently asked questions about our products, shipping, returns and care.
Livraison
Nos pièces sont confectionnées avec soin dans notre atelier aux Émirats arabes unis. Chaque commande est réalisée à la demande, ce qui nécessite un délai de confection et d’expédition de 15 à 25 jours ouvrés (hors week-ends et jours fériés).
Nous vous remercions pour votre patience et votre confiance.
Retours
Les retours sont acceptés uniquement en cas de défaut de fabrication ou d’erreur de taille imputable à notre atelier.
Chaque pièce étant confectionnée à la commande selon vos choix, nous ne pouvons malheureusement pas accepter les retours pour tout autre motif. Toute demande doit être effectuée dans un délai de 48 heures après réception de la commande.
How long until I receive my order?
Every Moon Modesty piece is made to order in our atelier in the United Arab Emirates. Allow 15 to 25 working days (excluding weekends) between your order and delivery. Shipping is free on orders over €150.
What is your return policy?
Returns and exchanges are accepted only in the event of a manufacturing defect or a sizing error. Any claim must be reported within 48 hours of receipt, with photos. Contact us via the Contact page and we will find a solution.
How do I choose my size?
Our sizes correspond to height ranges: for example, size 50 fits a height of 145–150 cm, size 52 fits 150–155 cm, and so on. Choose the size that matches your height. If in doubt, write to us before ordering — we'll be happy to advise you.
Can I request a length or fit adjustment?
Yes. On each product page, the “Add a note about the fit” field lets you specify an adjustment — for example +20 cm in length or shortened sleeves. Our atelier takes it into account when making your piece.
What materials are your pieces made of?
We carefully select premium fabrics, chosen for their comfort, structure and softness, and made to last season after season. To preserve the cut and the fabrics, we recommend dry cleaning.
Where are your pieces made?
All our pieces are made in our atelier in the United Arab Emirates, by a team of six experienced seamstresses, true to our vision: to combine elegance, comfort and timeless quality.